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Central Recreational Coordinator Colorado Rapids

Description

Summary:
The Central Recreational Coordinator will oversee the administration and operations for the Central Region of Colorado Rapids Youth Soccer Club’s Soccer Start through 19U recreational level programs, including, but not limited to, creating a seamless registration and billing experience for new and existing members, exemplifying the ‘Heart Behind the Crest’ in all communications with members, partners and guests, and flawlessly managing field reservations and training schedules.
 
Posted Date:
10/4/2021
 
Job Location:
Colorado
 
Position Type:
 
Contact Name:
Regan Brown
 
Contact Email:
regan@rapidsyouthsoccer.org
 
Description:

CLUB VISION:

“To be the heart behind the crest.”

At Rapids Youth Soccer, we focus on whole player development, both on and off the field. We strive for players to develop a lifelong love of the game and use the skills learned through their time with Rapids to allow them to be successful in all they desire to achieve.

POSITION VISION:

The Central Recreational Coordinator will oversee the administration and operations for the Central Region of Colorado Rapids Youth Soccer Club’s Soccer Start through 19U recreational level programs, including, but not limited to, creating a seamless registration and billing experience for new and existing members, exemplifying the ‘Heart Behind the Crest’ in all communications with members, partners and guests, and flawlessly managing field reservations and training schedules.

CORE VALUES:

  1. Win Within - We strive to be the best in all that we are able to control as individuals and as an organization. We look to be recognized locally and nationally for our expertise and efforts to build a forward-thinking and progressive youth soccer organization.
  2. In and Up - We look to develop ourselves and those around us working to raise the overall quality and impact of everyone we work with, inside and outside the organization.
  3. Keep it Simple, Keep it Small - We work to simplify big thoughts and expectations into community and personal executions.
  4. Enjoyment First - We work not only enjoy our work, but help those around us enjoy it as well. Additionally, when we win the hearts of our players, their development will improve.
  5. Moment of Truth - We recognize the importance of every moment and interaction to create something remarkable.
  6. Own It - We own our roles and responsibilities and hold a high standard for the expectations we are held to.

JOB FUNCTIONS:

Administration

  • Oversee total administrative duties for recreational programming, including, but not limited to:
    • Create, implement and manage the registration process for all recreational programming through appropriate sports management systems.
    • Assist with tournament registration.
  • Assist with the timely collection of fees and recording of payments for all recreational programs.
  • Support the placement and organization of the program coaches, including communication, background checks, management, and recruitment as necessary.

Communication

  • Adhere to the club’s 24 hour communication policy for all emails and voicemails.
  • Develop, organize and communicate effectively in person and through email all information for the recreational programs including, but not limited to team assignments, coach placement, registration information, program information, recruitment emails, updates to members, and all ongoing communication to keep members informed of valuable information.
  • Ensure all information on the website is timely and accurate.

Operations

  • Secure and verify referees. Be the point of contact for referee assignors.
  • Procure and allocate fields and facilities.
  • Assist with the organization and management of Central fields for practices and games.
  • Be a customer service presence on the fields on game days.
  • Hire and recruit Site Directors.

Customer Service

  • Implement superior customer service systems, including email, phone calls, messages, in-person, and walk-ins with a focus on friendly, fast, and quality communication.

Culture/Leadership

  • In concert with the Regional Manager, the Director of Club Administration, and other Zone One staff, establish, implement, evaluate, and provide leadership for the Colorado Rapid’s administrative mission for recreational programs, including, but not limited to coach and player recruitment and retention, marketing, effective communication, customer service, administration, and organization.
  • Create and foster positive internal and external working relationships.

MARKERS OF SUCCESS:

  • Consistency, Accuracy and Timeliness of Registration Process – Ensuring all registrations are created updates and accurate by the set due date;
  • Retention and Satisfaction – a successful soccer process should result in year over year improvement in retention across the Central recreational program on an annual and longitudinal basis;
  • Excellent Communication and Customer Service – Consistently improving communication scores on the end of season survey;
  • Consistency, Accuracy and Timeliness of Information Ensuring all information, including the website, is accurate and updated in a timely manner.

The Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Please send resume and cover letter to Regan Brown at regan@rapidsyouthsoccer.org with the subject line of Central Recreational Coordinator.

 
 
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