The Chief Member Services Office (CMSO) will be a collaborative, strategic and results-oriented leader of unquestioned integrity, credibility and character who brings experience successfully leading the operations or membership environment of a complex organization.
The Chief Member Services Office (CMSO) will be a collaborative, strategic and results-oriented leader of unquestioned integrity, credibility and character who brings experience successfully leading the operations or membership environment of a complex organization. The successful candidate will see an opportunity for rapid change and be engaged in the pursuit of organizational and cultural transformation both within US Youth Soccer and the youth soccer landscape as a whole. He/She will have a collaborative and hands-on management style and a commitment to setting and achieving ambitious goals and objectives. The CMSO will be a skilled and authentic diplomat who seeks to unify collaboratively and inclusively while building stronger alliances among different stakeholder groups. He/She will be a servant leader who inspires confidence in those whom he/she leads, and will bring a strong track record of leading a high performance organization.
He/She will be responsible for coordinating activities, leveraging commonalities and identifying best practices among the various program verticals of US Youth Soccer, in order to provide the highest level of service to the membership while enhancing value to players, parents, coaches and other stakeholders. This position supervises the leadership individuals directly overseeing each vertical of US Youth Soccer and assists in progressing both short and long-term goals and objectives to further the mission and vision of US Youth Soccer. The CMSO will report directly to the CEO. This is a full-time exempt position.
KEY DUTIES AND RESPONSIBILITIES:
- Works collaboratively across the entirety of US Youth Soccer and our 55 Member State Associations to lead, improve and continually assess relationships and engagement with Presidents, Executive Directors, Directors of Coaching and others on all matters that support membership growth and the growth of the game.
- Strengthens alliances with State Associations (and their member clubs, leagues and associations) and US Youth Soccer by acknowledging individual State differences and listening to their perspectives, while helping to troubleshoot and overcome any local issues and barriers that impede membership growth and competitive advantages.
- Directs and leads a management team and organizational structure that enables US Youth Soccer to serve our members, deliver on strategic objectives and ensure the safety and well-being of all players.
- Serves as a strategic advisor to the CEO in the development of new and innovative programs and events that empower, engage and develop youth, while driving revenue growth for the organization and benefiting the membership.
- Creates and implements, in consultation with the CEO, a results-driven game plan for US Youth Soccer that engages staff and volunteers to achieve excellence organization-wide.
- Encourages, promotes and advocates for an organization-wide cultural climate that inspires and supports innovative thinking and problem-solving by staff, membership and volunteers that supports US Youth Soccer’s mission and promotes synergy and collaboration across the organization.
- Provides direction and guidance to senior leaders and managers of US Youth Soccer as they implement the strategic plan and address any challenges.
- Identifies internal and external mechanisms to aid the organization in generating new revenue streams, containing costs and driving operational efficiencies.
- In addition to the CEO, serves as the face and voice for the organization, representing US Youth Soccer at key events.
- Serves as the primary operational resource to the CEO, Board of Directors and designated Board Committees.
- Serves as a partner to our national governing body, the U.S. Soccer Federation, to make soccer the preeminent sport in the United States.
- Inspires, leads and engages staff and volunteers as partners and champions.
- Directs staffing, training and performance metrics to ensure that employees and volunteers in the organization meet or exceed goals and expectations.
- Reviews contracts and work agreements with vertical leads to ensure strategic alignment.
- Prepares periodic reports showing the organization’s achievements, progress on strategic plan implementation, current initiatives, future projects, etc.
- Provides ongoing and timely input to the CEO on progress of all operational and membership activities.
- Analyzes the costs and effectiveness of all programs/events and leads changes to create more effective national and regional programs in successive years for the memberships benefit.
- Additional duties as assigned.
EXPERIENCE AND QUALIFICATIONS:
The Chief Member Services Officer will be a strategic and outcomes leader possessing a strong track record and diverse skill set to build and lead a momentous strategy for US Youth Soccer. S/he will bring vision, gravitas, passion and high energy to generate new ideas to support our mission.
The successful candidate will also have a proven track record of the following or similar:
- Minimum of 7-10 years of progressive soccer management experience with increasing responsibility at either the State, League or Club level, preferably with demonstrated accomplishments in operations management with executive leadership and nonprofit experience.
- A customer service and partnership-building track record (or the skills and acumen to ensure success).
- Charisma and an ability to collaborate and lead through influence and facilitation, respecting the unique knowledge of others while driving solutions that best serve the organization.
- Intimate knowledge of the soccer landscape as well as US Youth Soccer bylaws, policies and organizational structure.
- Proven experience writing reports, policies and operational procedures to drive efficiencies.
- Ability to think strategically across multiple levels of the organization and membership, proposes new directions and challenges previously-held assumptions.
- A proven ability to think strategically, improve processes and apply business principles to effectively manage people and resources.
- Measurement experience and the ability to leverage analysis and data to drive results.
- Ability to clearly, effectively and persuasively communicate, both orally and in writing.
- Strong professional ethics, integrity, transparency and accountability in all actions.
- Executive presence, a well-regarded reputation and experience fostering open dialogue with the CEO, Board and other leaders within the organization.
Graduate of an accredited university with a bachelor’s degree in business administration, sport management, sport leadership or similar field is required. Master’s degree preferred.
The compensation and benefits package will be competitive and commensurate with experience.
To express your interest in the position, please submit a cover letter, resume and three professional references to Yvette Saenz, firstname.lastname@example.org. Resumes will be accepted until the position is filled, but the highest consideration will be given to those received by March 4, 2019. Review of applications will begin immediately. All inquiries and communications will be handled with the utmost confidentiality.
Download CMSO Job Description [PDF]